Your Questions

Answered

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Inviting someone into your home is a big deal. You need to know exactly how it works before we even step through the door.

You should hopefully find all the information you need on our site, Instagram or in the sections below

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  • ⏱️ PROFESSIONAL MAN-HOURS
    This is the one that confuses people most.

    If you book a 6-hour clean, and we send a team of three, we will be finished in 2 hours.

    You get the result, not the minutes on the clock

    3 people x 2 hours = 6 hours of work. You get your home back faster, but the exact same amount of detailed work gets done. It’s about efficiency, not rushing.

  • We simply extend the booking

    If you have a larger property or specific extra tasks in mind just let us know when you book. We can add extra hours upfront as our standard Fixed Extension Rate. We include our fixed Extension rate in all our Price Guides

  • We Stop and ask

    If we reach the time limit and there is still work to do, we pause. You decide if we finish up there or continue at the extension rate.

  • To avoid cross contamination we use your vacuum and mops

    If you have specific product you prefer (due to allergies or a favourite scent), we are more than happy to use those instead. We also carry our own professional sprays and cloths. However, for hygiene reasons we use your vacuum and mop

    Why? This ensures no dust, allergens or pet hair from other households ever enter your home.

    Top Tip: Don’t have them?

    Please don’t rush out and buy the most expensive gadgets!

    Chat with us first. We can recommend affordable, robust tools that work brilliantly (and save you a fortune)

  • Your home, Your Rules - we are flexible

    If you want to let us in and leave, stay and work, or even clean alongside us - it is entirely your choice. We work around you.

  • We love them, but safety comes first.

    We are happy to attend homes with pets. However, every pet reacts differently to vacuums and strangers.

    We ask that you are present for the first clean to ensure your pet is comfortable with us. Alternatively, you can settle them in a safe, separate room whilst we work.

Bathrooms are made for relaxing in, not scrubbing. Let us maintain them for you. 🛁🫧 This is one of our regular client's bathrooms, where we maintain a flawless streak-free shine across every single surface and fixture, making sure everything is pe
A flawless weekly reset for one of our lovely regulars. ✨ We visit this beautiful home regularly to manage the daily accumulation of life, taking the housework completely off their plate 💜 📸 Image shared with the generous permission of our client
Ready for Patients 🦷✨ We act as a silent partner to your practice, ensuring the environment is always as precise and professional as the treatment you provide. Commercial cleaning that matches your reputation. ⚜️ 📸 Image shared with the generous
Swipe for the carpet lines 👉🏻stay for the details.🛡️ For all our clients we follow the COSHH colour coding system so that a cloth used in a washroom never goes near a desk or a kitchen counter. No cross contamination. No corners cut.🪬 ✔️COSH
More from yesterday’s reset. While the carpets were the main event, it’s the upstairs details that really finish the job ⚜️ When we’re doing a full tenancy turnaround we’re looking for that high shine finish on every tap, the
The "New Home" feeling ⚜️ There's something calming about walking into a property and seeing those crisp carpet lines! We love working with our local management partners @empireletsandmanagement to make sure "Move in Day" feels
Walking in from work to this ✨ Means the workday actually ends the moment you step inside. No chores waiting, just a wagging tail and your evening back 🐾 Clear, calm, reset. 📸 Image shared with the generous permission of our client. Your privac
The Hush Aura Signature. ⚜️ Your home is a sanctuary, not a job site. For our residential clients in Sefton and West Lancs, we operate on a simple philosophy: Commercial Standards, Residential Discretion. That means we bring the rigour, insurance,
Transparency is the new luxury. ⚜️ I know how annoying it is when you have to "DM for Price." It feels like a trap. At Hush Aura, we print our prices because we know exactly what our standards are worth. No guessing. No "estimates.&q
🏢 Your premises speak before you do. In the commercial world, hygiene isn't just a chore—it's a signal. A dusty skirting board in a reception or a smeared mirror in a gym tells your client: "We miss the details." At Hush Aura, we
The first impression ⚜️. We’ve spent the morning bringing a new customer and disabled toilet up to the Hush Aura standard. ✨ It might not be the most “glamourous” part of the job, but to us, it’s the most important. A clean,
The first impression is the only one that counts. ✨ Perfecting the presentation before the cameras arrive. We handle the aesthetics so your property speaks for itself. ⚜️ 📸 Image shared with the generous permission of our client. Your privacy is a